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brazy1988
New Member

Forgot password

I forgot my password 

54 Replies
DoninGA
Level 15

Forgot password

See this TurboTax support FAQ for forgotten User ID and Password - https://ttlc.intuit.com/community/account-recovery/help/forgot-your-turbotax-online-user-id-or-passw...

ajloots
Returning Member

Forgot password

How do I change my password if I forgot it?

mesquitebean
Level 15

Forgot password

By using the method described above.  Here's more info:

 

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs, reset password, and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

 

tah8991
New Member

Forgot password

I forgot my password

mesquitebean
Level 15

Forgot password


@tah8991 wrote:

I forgot my password


Are you able to view the comments above yours that tell you how to regain account access?   If so, what happens when you used the steps provided?

chynnao
New Member

Forgot password

I would like to reset my password I have no idea what my current password is

EbonyA
Intuit Alumni

Forgot password

@chynnao please follow the steps in the FAQ below if you have forgotten your password:

 

https://ttlc.intuit.com/community/account-recovery/help/forgot-your-turbotax-online-user-id-or-passw...

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
bibblett
New Member

Forgot password

Password changed. Thanks

c2017willingham
New Member

Forgot password

I have tried to make a new pw to finish my taxes because I was timed out and the system kept me timed out

mesquitebean
Level 15

Forgot password


@c2017willingham wrote:

I have tried to make a new pw to finish my taxes because I was timed out and the system kept me timed out


If you're locked out because of too many attempts, I believe that is "supposed" to last an hour.   Follow the steps I outlined in my instructions above for using the Account Recovery tool above including the method I provided to clear your browser.   My info above has 2 different ways to reset a password and gain access.

 

If you continue to have problems, here's how to reach TurboTax Support. 

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Poolshark10015
New Member

Forgot password

I need to find out what my password is

LeonardS
Expert Alumni

Forgot password

Try these steps to recover your User ID or password:

  1. Go to the account recovery page
  2. Enter one of the following:
    • Phone number (recommended)
    • Email address
    • User ID
  3. Follow the on-screen instructions.

 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Thomas mesler
New Member

Forgot password

 
Thomas mesler
New Member

Forgot password

 
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