turbotax icon
Showing results for 
Search instead for 
Did you mean: 
Oct 16 is the IRS deadline–file confidently with expert help. File Now
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

New Member

Forgot last years login so I created new one...need AIG pin

This feature is pending. Thanks for your patience.
Didn't get the answer you wanted? Would you like to view more questions that might be relevant?
3 Replies

Forgot last years login so I created new one...need AIG pin

Below I will you how to find/access the account with the 2015 return.  When you find the right account, log into it, then go to the 2015 Tax Timeline.  Then scroll to "Some things you can do."   Look for a link "View adjusted gross income (AGI)"

Or if your 2015 return is not locked, you can view/download/print it.   If the return was prepared in Free Edition and is locked, you'd have to pay to unlock itIf all you need is the 2015 AGI, then try the link I mentioned above.

If you don't have the link to "View the adjusted gross income (AGI)" in the 2015 Tax Timeline, you could download a free 2015 tax return transcript from the IRS at this page:


To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.  If you try using your email address, and you have more than 1 email address, you should run the tool on each one.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.


If still no luck after running that on your phone number and each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

Forgot last years login so I created new one...need AIG pin

Need 2020 AGI #

Forgot last years login so I created new one...need AIG pin

You need your 2020 AGI to efile 2021. The AGI is on 2020 1040 line 11. If you filed a Joint return you use the same AGI for each spouse.

How to find the AGI.

If you didn't file 2020 or filed it later in the year or mailed it, then try entering 0 for the AGI. If that doesn't work you will have to print and mail your return.

Or request a transcript from the IRS

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
message box icon

Ready to start your taxes?

Hand off your taxes, get expert help, or do it yourself.

See Pricing
Manage cookies