Felt robbed out of $80 by not being able to downgrade

[Mundo80]

After spending 3 hours doing my taxes, by mistake y selected the Premium selection to learn more and then realized that I could not downgrade, even after calling customer service. Ended up paying for a service that I did not use.  It does not makes sense to not being able to downgrade.  I would have to start again from scratch.  Really bad experience with Turbo Tax.  Felt totally robbed.

[VolvoGirl · Accepted solution]

Yes you have to clear and start over to downgrade unless you started in the Free Edition.  If you started your tax return in TurboTax Free Edition (Form 1040 with limited credits; roughly 37% of taxpayers qualify), you won't need to clear and start over. You can select Switch to Free Edition instead.  See,

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli... 

Or there is another way.  One thing you can do is buy a lower version of the Desktop program like Deluxe. All the Desktop versions have the same forms. Then you can switch from Online without starting over. You can download the .tax2023 file from online for free and open it in the Desktop program (any version).