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Level 2
June 21, 2020
Question

Fed & State e-File Rejected (xml data failed schema validation)

  • June 21, 2020
  • 25 replies
  • 13 views

I've tried to eFile twice and both times it's been rejected. TurboTax tells me "The XML data has failed schema validation. This return was not e-filed due to a timing issue or a processing error that has been corrected. No changes are needed ... it just needs to be e-filed again. If the reject continues you may need to print and file this return by mail."

This is really annoying. Anyway to fix it?

    25 replies

    Level 2
    June 21, 2020

    same issue happening here, same error, same "fix" offered by turbotax.

    Level 15
    June 21, 2020

    @ maiakphotography1 

    @ abluegrape 

    Is your rejection code X0000-005?  If so, that makes at least 3 users I've encountered with this in the last hour or so.   That's an unusual cluster for this uncommon rejection code Something may be trending.

     

    I'm curious if it's linked to a particular state.  What state are each of you filing?

     

    If no one offers a suggestion in this user forum, here's how to reach Customer Support.

    Hours:  (corrected) 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.

     

    FAQ: What is the TurboTax phone number?
    https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

     

    Or use this contact form:
    https://support.turbotax.intuit.com/contact

    Level 2
    June 21, 2020

    Yep, same rejection code X0000-005. 


    Filing Federal and CT State. 

    Level 2
    June 21, 2020

    I am having the same issue with my tax return.   I submitted my son's return and it went through.

     

     

    Level 2
    June 21, 2020

    Same issue!  Any advice on how to bypass the automated system when calling support? Very frustrating trying to speak with an actual person.  I can't seem to get out of the automated system and then it tells me I have to pay to talk to someone since I am using the free edition, which I am not - I've paid over $200! 

    Level 2
    June 21, 2020

    Same problem here in Wisconsin.

    Level 2
    June 21, 2020

    The same issue happened to me - rejected 3x in past 2 hours ... filing federal and NYC state from Indiana location

    June 21, 2020

    Most likely an error with the Federal return.  if there was only a problem with the state the Fed would probably go through.  A federal rejection automatically results in a state rejection.  since this seems to be a recent issue, I would wait til Monday to submit to see if TT fixes the issue or has a solution. 

     

    The XML data has failed schema validation. The reason for this error is

    The most common reasons taxpayers receive X0000-005 XML Schema Validation Errors:
    1. You incorrectly used one or more of those little grey boxes (Tax Literal Fields). The forms contain small
    grey boxes that appear to the left of where you put your figures. These areas appear throughout the form.
    a. You should not put any data into these areas unless the form instructions tell you to do so.
    b. Properly entering a Tax Literal usually requires input into a description field and a corresponding
    amount field. The description field is usually the first Tax Literal field and may accept alpha and
    numeric characters. The "Amount" Tax Literal fields only accept numeric characters.
    c. The program will only allow one Tax Literal (a description field and an amount field) per line.
    d. If instructed to enter a Tax Literal, you must enter the Tax Literal exactly as it appears in the form
    instructions. Include any capital letters, but do not include any quotation marks. There are tables
    below that show the acceptable Tax Literals; however, you should always consult the instructions
    for the form you are working on.
    2. All the necessary lines/boxes of the electronic W-2 were not complete
    3. Taxpayers put erroneous information (other federal withholding) 

     

    here are some other possibilities

    IRS rejection X0000-005 occurs when something inside the return is not conforming to IRS standards.

    There are several possibilities that can cause this rejection since it covers nearly every field in a return.

    Tips for troubleshooting the return:
    Check for extra spaces between letters or words.
    Check for symbols that may have been entered, such as:
    Ampersand (&)
    Dashes (-)
    Asterisk (*)
    @@ sig
    Commas (,)
    Check for text in fields that are numeric.
    Check for information entered on the wrong line.
    Check for phone numbers that are incomplete.
    Check for NA, N/A, or NONE in fields that are not required.
    Check address fields to make sure every line is blank if an address is not required.
    Check address fields to make sure every line is filled in if the address is required.
    Check for duplicate descriptions. Each description of property or asset must be unique.
    Check fields that have an amount entered and requires a Type or Description of the amount.
    Check codes on the W-2 and make sure the letters are capitalized.

    Level 2
    June 22, 2020

    Thank you for the comment.  However, we are not getting a code along with the error message.  Furthermore, Turbotax tells all of us that there is nothing wrong with our returns.  Plus - we fix any errors in the return before we file them. 

     

    I tried to file my daughter's taxes 3x yesterday and 2x today.  Hope Intuit can resolve the issue soon.  I wonder if this has anything to do with the updates that I were installed yesterday as I filed my taxes electronically back in March and didn't experience any of these problems. 

    Level 2
    June 22, 2020

    Same thing - trying to file federal and Arizona together

    Level 2
    June 22, 2020

    Same error. Will wait 24hrs to resubmit per TurboTax support.

    Level 2
    June 22, 2020

    same issue here using desktop home and business from utah x3 subbmissions

    Level 2
    June 22, 2020

    Same issue here  both fed and State IL

    Level 2
    June 22, 2020

    Me too.  Three failures.

    If I have to print this out, how do I get my money back for e-filing??

    Level 15
    June 22, 2020

    @f4tq wrote:

    Me too.  Three failures.

    If I have to print this out, how do I get my money back for e-filing??


    Give TurboTax  a chance to work on it.   This just started this afternoon (Sunday).  It may or may not be fixed Monday. The filing deadline is still 24 days away.  There's no rush to print and mail.   I personally wouldn't print and mail unless it approached the deadline with no fix. If it's going to take them a while to fix, they usually put out a containment FAQ with more info and possibly a place to sign up for email notifications.

     

    I don't know what product you are using.   If you are using desktop software (CD/download), and it eventually turns out that TurboTax is unable to fix it so you can efile, you can ask for a refund of the state efile fee of 24.99.    There is no efile fee for the Federal return.

    If you are using Online TurboTax (web version), there are no efile fees.  In Online TurboTax fees are for preparation with free efiling.

    Level 2
    June 30, 2020

    I waited a week as you suggested -  et voila they were just accepted.

     

    Must've been a glitch in the matrix...

     

    Thanks!

    Level 2
    June 22, 2020

    Well, if adding my voice helps raise awareness, I had the same problem last night as well. Two rejections for XML Data Failed Schema Validation. Filing Federal and North Carolina here.

    Level 2
    June 22, 2020

    Two rejections at this point.

    Not getting a lot of bang for my $170 bucks. Though they did happily ask if i'd recommend TurboTax to a friend.  

    Not today, Satan, not today.

    Level 2
    June 22, 2020

    Just got my third rejection after trying it twice yesterday and once today.  Hope I don't have to mail this dang thing.

    Level 2
    June 22, 2020

    Same problem from KY. I've submitted twice now and both times they have been rejected with this same message. Hopefully, Turbotax will fix this error promptly.

    Level 2
    June 22, 2020

    Same issue here in CA. XML error with no specifics. TT program says there are no errors in the return and to just re-file. Failed 3x already. Not being able file the federal return is preventing the state return from being filed.

    Level 2
    June 22, 2020

    I have been getting the same X0000-005 SML data has failed schema validation.  3 times on Sunday 6/21/20 between 8-10 PM PDT and once again on Monday morning 6/22/20 at 8am PDT