Failed Validation on submission of federal taxes 2023 Premier

[jasper45]

I am getting a failed validation message when I attempt to submit only federal taxes using 2023 Premier. It says there is an update but when I check it indicates that all updates have been made. When I called customer service they indicated that I need to ask Amazon for a new download to replace what I purchased from them. 

[CatinaT1]

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

Also, make sure you have ran all updates. 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

[jasper45]

Yes, we have done all of those things numerous times and still can't transmit federal taxes.  My spouse works in IT and has done everything that's been recommended to do. 

[CatinaT1]

Were you able to solve your issue?

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service  

[jasper45]

No, I wasn't able to solve my issue and customer service couldn't solve my issue either.  

[CatinaT1]

Here are several troubleshooting steps that you can try:

• If you are using a downloaded version, uninstall and reinstall the program from your MyDownloads folder.  How do I find my TurboTax for Windows software download?
• If that doesn't help, or you downloaded TurboTax from a CD, try a manual update. What is a manual update?
• Turning off your VPN and anti-virus software during the update can help as well.

Can you try these and let me know if you are able to file?

[jasper45]

We still can't file.

[CatinaT1]

Please try calling TurboTax Customer service again.  Here is a link:  Turbo Tax Customer Service