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F2
Returning Member

failed e-file validation

Final review checked for updates - all up to date. Submitted e-file return. Validation failed - message -need to update prior to filing.
13 Replies
Cass0317
Intuit Alumni

failed e-file validation

Yes, the program is indicating it is not acknowledging that you have updated. 

Please click the below link. This was updated 4 days ago and has the latest federal update: Manually update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

kman916
Returning Member

failed e-file validation

Not using windows, but an Imac. getting message validation failed, tax program update required. no updates available.

EbonyA
Intuit Alumni

failed e-file validation

@kman916 here are some MAC update troubleshooting steps: MAC updates

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kman916
Returning Member

failed e-file validation

It turns out that the message itself was the problem.  The message just said 'the tax program needs to be updated'. When I checked for updates it said I was up to date. The real problem was turbotax had updates, but couldn’t apply them without me first having to install updates to ios on the Imac. After I installed available updates to the ios, then started turbotax, the updates became available, and were noted as ‘very important’. Whille this was true, the lanquage in the error message could have said  ‘ we have imprtant updates to install, but need you to update your operating system’.  After completing the above updates, it worked fine.

Cado
New Member

failed e-file validation

Download the manual update, but still received the same error.

MichelleLO
Intuit Alumni

failed e-file validation

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support.

What is the TurboTax phone number?

@Cado

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jwsheff
New Member

failed e-file validation

I had the same issue after applying the manual update.  Checked my Windows system updates which had at least two. Applied them, then tried the E-File and it worked.

Katina S
Intuit Alumni

failed e-file validation

Thank you so much for sharing what worked for you! 

 

@jwsheff

AndrewWH
Returning Member

failed e-file validation

"Failed Validation" error when efile (last step) - saying that there is a program update, but my Turbotax is up to date.  Also, checked Windows update and it is also up to date.  I backed off and efiled federal, which went through.  So this is about state tax (NY).  Googled and found that this problem has been recurring every year.  Very frustrating, and too lazy to spend hours on the phone with customer service!

AndrewWH
Returning Member

failed e-file validation

I ended up talking with CS, and she saw the error message via screensharing.  She said that I just need to mail my return.  Well, as far as I know, New York has a state efile mandate.  I chose "mail my return" option, the state electronic file mandate is on the return.... So Intuit, this is brilliant!

jwsheff
New Member

failed e-file validation

These are the steps I used to make mine work:

1. Applied the manual TurboTax update even though my TurboTax indicated it was up to date. Here is link to the update: https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-soft[product ke...

2. On my Windows machine, I requested all updates and applied them.

3. Rebooted my Windows machine.

4. E-filed just my Federal taxes which was successfull

5. Then E-filed my state taxes and they filled successfully

jwsheff
New Member
AndrewWH
Returning Member

failed e-file validation

Tried this and it did not work!

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