failed e-file validation

13 replies
90 views

Final review checked for updates - all up to date. Submitted e-file return. Validation failed - message -need to update prior to filing.

Cass0317

Level 10

Yes, the program is indicating it is not acknowledging that you have updated.

Please click the below link. This was updated 4 days ago and has the latest federal update: Manually update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

kman916

Level 2

Not using windows, but an Imac. getting message validation failed, tax program update required. no updates available.

EbonyA

Level 13

@kman916 here are some MAC update troubleshooting steps: MAC updates

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Cado

Level 2

Download the manual update, but still received the same error.

MichelleLO

Level 15

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support.

What is the TurboTax phone number?

@Cado

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jwsheff

Level 2

I had the same issue after applying the manual update. Checked my Windows system updates which had at least two. Applied them, then tried the E-File and it worked.

Katina S

Level 8

Thank you so much for sharing what worked for you!

@jwsheff

AndrewWH

Level 2

"Failed Validation" error when efile (last step) - saying that there is a program update, but my Turbotax is up to date. Also, checked Windows update and it is also up to date. I backed off and efiled federal, which went through. So this is about state tax (NY). Googled and found that this problem has been recurring every year. Very frustrating, and too lazy to spend hours on the phone with customer service!