My 2018 tax return was rejected because I put the wrong amount in for the AGI. I used the AGI amount that your company said to use, it also gave me two different amounts and now I can't efile my feder

[bigbrock1]

Everything else was correct,it all came from my W2. But I don't have access to my 2017 tax returns and told turbotax and it said no problem it would retrieve it an give me the AGI amount. It did 3 different amounts after 3 rejections. I could have guessed an amount myself. TurboTax said they would get the 2017 information needed and did not. That's the same as fraud isn't it?

[xmasbaby0]

Your AGI is not on your W-2. Your 2017 tax return shows your 2017 Adjusted Gross Income  (AGI)  If you filed a joint return then the AGI is the same for each of you.
Form 1040EZ    line 4
Form 1040A       line 21
Form 1040       line 37
If you are using the same TT account that you used last year, you should also be able to find this number in your Tax Timeline for 2017
If entering the amount from your 2017 tax return does not work, then try entering “0” instead.  If that does not work and you still cannot e-file, then print, sign, and mail your tax return.
You can get a free transcript of your past return from the IRS:  
<a rel="nofollow" target="_blank" href="https://www.irs.gov/individuals/get-transcript">https://www.irs.gov/individuals/get-transcript</a>
Note: If you filed late or amended your return, your correct 2017 AGI may not be in the system.
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Note:  If you mail your federal return, you will also need to mail your state return.  You will not be able to e-file your state return.

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[KatrinaLO]

Please see the TurboTax FAQ below for more information on your rejected AGI: https://ttlc.intuit.com/replies/5595742