Get your taxes done using TurboTax

Everything else was correct,it all came from my W2. But I don't have access to my 2017 tax returns and told turbotax and it said no problem it would retrieve it an give me the AGI amount. It did 3 different amounts after 3 rejections. I could have guessed an amount myself. TurboTax said they would get the 2017 information needed and did not. That's the same as fraud isn't it?