Etrade import not working

[rogerl1972]

I'm having the same issue everyone else is having and this is very frustrating. I'm on a Mac with the Desktop version of Premier and definitely < 1,000 transactions on the eTrade statement. This NEEDS to be fixed ASAP!

[KristinaK]

There has been an update to the software that should fix the issue of importing transactions. Please update your software and try again. Thank you all for your patience! 

[abend127]

Can confirm that the download did work for me. 

[FT_24]

Still having the import issue on TurboTax Desktop on Mac. The error presented is 'General Account Error.' Is this a known issue and is it being addressed? Thanks.

[JoeKincs]

Same issue Turbotax for Mac.  I enter my login info for Etrade and the continue button is grayed out.  I can't click it.  I have allowed 3rd party sharing.  Very frustrating that this late in the tax season this still and issue. Just downloaded it yesterday.

[MarilynG1]

'General Account Error' is not a TurboTax error that I've encountered.  Sounds like something with your Etrade account, so you could reach out to them.

Here's How to Turn Off Anti-Virus Programs, which may resolve your issue.  Have you enabled 'third party sharing' in your Etrade account settings?

@FT_24 

[beejay926]

...and, 3 weeks later STILL not working on a Windows 11 PC desktop, using 2024 TurboTax  Deluxe which I purchase every year for this option of downloading!!  I have never had so many problems with TurboTax as I have had this year.  I have followed all instructions for making sure my eTrade profile will accept third-party, double-checked user id and password (all correct), disabled VPN, etc.  I still get the error message:  "This import was unsuccessful.  Internal server error."  And...YES...I know I can enter manually, but I want TT to do it because that is so I don't have to.  That's the point!

[neptune2000]

I use the online version of Turbotax, and importing from Etrade works flawlessly.  I have macOS Sequoia 15.4 and Chrome. 

[mikelv1675]

Solved for me at least. Antivirus software from F-Secure, Turn off Banking mode. It prevents etrade from even attempting to connect.