Etrade import not working

[coolduggar]

I have been using turbo tax for over 10 years now and each year i import etrade transactions fine, this year so far the import has not worked. I did enable the third party data but still no luck.  I called etrade and they say it's turbo tax issue? 

[coolduggar]

error message: 

2025-03-03 14:23:25.448 TurboTax 2024[40539:947143] startDispatch

2025-03-03 14:29:21.255 TurboTax 2024[40539:947143] startDispatch

2025-03-03 14:29:23.009 TurboTax 2024[40539:947143] MTFImportDataRequest.logImportOFXRequest.intuit_tid: 92FF557E-EE15-4F72-A08A-931D4D98ECC0

2025-03-03 14:29:23.028 TurboTax 2024[40539:947143] MTFImportDataRequest.logImportOFXRequest.TPStransaction ID: 18B50C00-2D43-17C6-8584-2CF29534B96C

2025-03-03 14:29:28.671 TurboTax 2024[40539:947143] Encountered TPS error (10341)

zpError: error code = 10341

[LeticiaF1]

Importing from E*Trade is available. ‌If you're using TurboTax Online, be sure to clear your  Cache and Cookies between attempts. ‌When you type in E*Trade on the bank name, double-click E*Trade from Morgan Stanley in the search results below. You should then get a Sign In link.  Make sure you check your broker account to be sure you enable 'third party sharing'.

[hyperkik]

@coolduggar did you ever get this working?  I still can't import my E*Trade from Morgan Stanley 1099 consolidated

[coolduggar]

Unfortunately, it doesn't work and turbotax Support is not helpful at all. 

Someone in this forum is throwing silly answers like clear cache or turn third party services, the so called expert have no knowledge or any idea. I am using Turbotax desktop on Mac. 

Etrade says it's Turbotax issue and turbotax says it's etrade issue. 

[VictoriaD75]

Please follow the instructions in this FAQ for steps to import your 1099 forms into TurboTax.  

@hyperkik 

[hyperkik]

@VictoriaD75 all instructions have been followed and it still doesn't work.  Lots of people reporting the same issue.  There is a bug on the Turbo Tax side.  Can you please try to fix it?

[coolduggar]

These so called experts have 0 idea what they are saying on these forums, there is definitely an issue with TurboTax, stop providing these stupid solutions, i might have to use other product or fill in the forms manually but these turbo tax support folks suck ! 

[abend127]

Having the exact same issue. Also using a Mac. Contacted etrade this morning and they looked through their logs for attempted logins and did not see any attempts. I checked my own firewall logs and did not see any blocks in the logs so not exactly sure where the issue lies.

[bunbunh]

Having the same issue and just wanted to add, I have 2 etrade accounts, and turbotax on mac has successfully imported 1099 from one account but has been failing to even connect to the other.  Tried various ways to solve this but to no avail, which has been driving me crazy

[hyperkik]

@bunbunh that's interesting.  I wonder why.  Has the PDF version of the 1099 been available on one account longer than the other?  One theory I have seen is that E*trade just needs to make the files available and they do that a few days after the 1099 PDF is posted.

For us we can't get it to work on my wife's account or mine but both just had the 1099 PDF posted 8 days ago.  

[HSun]

I am using a desktop version (on a Windows computer) and have the same issue.

Third party data sharing is enabled from e*Trade.

Even if I entered an incorrect password intentionally, it shows the same error.

It is very likely that TurboTax has an issue establishing connection with e*Trade.

Please fix this.

[bunbunh]

@hyperkik PDFs for both my accounts have been ready.  It's just odd

[bunbunh]

@HSunSame here.  I have experimented this by entering wrong password.  However I didn't get any window popping up.  It just didn't connect

[drazzhivin]

The same issue. It doesn't matter if I try the correct or incorrect password - the result is the same. "Establishing connection..." and that's it. No error, no popup - nothing.

Version: desktop for Mac