Error Message when attempting to Transmit return

[neilfj]

Using Turbotax 2025 Premier

 I've been attempting to transmit my return for the past few hours and am getting the following error:

"We're experiencing Internet transmission problems. Your transmission didn't go through. Intuit's Electronic Filing Center did not receive your return(s)." 

Problem is not with my internet connection since I can leave this message on your site. All my other apps work fine. Running Win11. Turbotax has been updated to latest available download.

How can I fix this and transmit my return?

[CatinaT1 · Accepted solution]

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number  (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)

[neilfj]

I have sent the copy as instructed. How do I provide the token number, by posting it here?

[CatinaT1]

Yes, please.

[neilfj]

[phone number removed]-33550431

Thank you, CatinaT1