error code 119

[angieq327]

I filed 2023 return for my deceased daughter. I need to file an amended return for the Fed. Since the original return was on her computer, I saved it to a jump drive and brought it to my computer. When I tried to open it I got the error code 119. I saw some suggestions about checking the state. She had started the return and had added another state, which she wouldn't have needed. I purchased that state but I'm still getting the error code.  Now what? Would it be easier if I just start a new return on my own computer copying her original?

Thanks for any and all help.

[tagteam]

https://ttlc.intuit.com/community/taxes/discussion/error-message-119/00/2150537

https://ttlc.intuit.com/community/taxes/discussion/error-code-119-unable-to-create-return/00/3082446

[taxlady28]

Are you trying to access from the flash drive?  The file needs to be on the same drive as the TurboTax program.  You cannot access from any other drive.

[angieq327]

Yes I have it on the jump drive. I never thought it would be a problem. Ok so I'm guessing that it would be easier if I just start a new return and then start the amended return. Now I'm wondering if Turbo Tax will issue me a refund for the 2nd state I purchased since I really don't need it.

Thanks for your help

[taxlady28]

If you move the file to the same drive as the program it should be fine.  Seems a lot easier than starting over.  Contact support about a refund.  Should not be a problem to get one.