entering deductions

SUE_CARYL · ‎February 17, 2020

Why does the screen go blank when I try to put in a deduction. I like to enter them on my Federal and have it transfer to state. I had this problem last year and ended up using another software. I like TurboTax but this is a deal breaker for me.

LinaJ2020 · ‎February 17, 2020

Thank you for returning and being a loyal customer to us!

I am attaching a TurboTaxHelp article for your reference. I hope this troubleshooting measure will help to resolve your issues. Please click here: Troubleshoot

Or

If you are using the online version, try to log out and sign back in the program. If it does not work, clear your cache before sign back into the program.

To clear cache, click here:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

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