Entering Account

[lcbowman23]

Good morning, 

I have my account email and password, but I cannot enter the system because I cannot receive texts on the number associated with my account [phone number removed]). I decided to try the "long way" but you still need your phone to receive the link, which is pointless. How can we enter our accounts without a mobile phone? Thank you in advance for your assistance!

Regards

[JohnB5677]

We have an account recovery process for people who can’t receive a unique code through their email address or phone. 

Follow these steps to submit an account recovery request:

1. Go to our account recovery website.
2. Answer the questions.
3. Use the QR code to take a picture of your identification: driver’s license, state ID, passport, or notarized document.

Your case will be reviewed within one business day, though usually much quicker. You’ll receive an email from turbotax@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.

Only you can make changes to your Intuit Account. For your security, we can’t update your account information on your behalf.