Email says my Turbotax Advantage will renew but I don't have any subscriptions on file

[kendrahwithanh]

I got an email from TurboTaxAdvantage, an em2 turbotax intuit address, which is a legit email, & it has my correct credit card info. It states I have until October 31st to cancel a subscription renewal for TurboTax Advantage.

I just spoke to an Agent who went through 4 different accounts associated with my email (some had been closed) & 1 account on my other email. None of these have any cards on file or subscriptions.

I don't have this product, I don't want this product, but I have no way to cancel this charge through TurboTax. They don't even have a record of this email being sent to me, which is nuts.

How does this happen??

[tagteam]

No one on this board can help you with this issue at the moment.

You have to deal with Support.

What is the TurboTax phone number? (intuit.com)

[VolvoGirl]

Well you have to find which account is signed up for Advantage.  

You can sign into your TurboTax Advantage account and under Your Product, select to remove product. Once you remove the recurring product order, the TurboTax Advantage subscription will be cancelled, as well.

How to Cancel my Advantage Account
https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

After the cancellation deadline, wait until you receive your TurboTax product, then submit an online refund request within 60 days of receipt here, https://support.turbotax.intuit.com/forms/refund-request.jsp

Did you try the Account Recovery tool yourself?

How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/