If you are using a desktop version of the software and it is not updating please try a manual update.
Here is a link that will help you with the process. Manual Update
If that doesn't work, please contact customer service. Here is a link with contact information: Contact Information
When you reach an agent, please let them know that since you have already paid for the software and the software is not updating automatically or manually, you will need them to push you a new download.
Reinstalling the software should correct this issue.
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