Efile Processing Not updating

I efiled by W-2 W3 Transmittal and it has not changed the status for over a week - it still says E-File Processing - I cannot find any support to determine what to do. I tried calling customer support and was placed on hold for 30 minutes and then I opted for a call back - no call back. I will never buy Turbotax again for my employer submission forms or tax return. Shame on you.

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