E-Filing was rejected - now I cannot update State filing to mail due to payment method

[gaevs77]

For some reason my E-Filing of the Federal and State taxes was rejected (even though the data requested from my 2020 return matched exactly). Apparently this can happen). I had already set up payments (I owe taxes for both) by direct debit.

In order to change filing to mail, I was asked to update the payment method. I was able to do this for the Federal. However, it won't permit me to do this for State. It keeps saying payment by check isn't an option.

So I'm stuck - Virginia won't let me submit by mail. It is saying that I need to E-File Federal first, but that option has already been rejected.

Any ideas?

[CarissaM]

If your federal return is being filed by mail, the state must be filed the same way. State return can only be e-filed if the federal return was. 

You can follow the instructions here to correct the rejected federal return, to allow you to e-file state. 

If you would like one on one assistance, please follow the instructions here to contact us directly by phone.