E-File Rejected

[PAUL1145]

My 2021 efile federal return continues to be rejected with no explanation. My AGI is correct. I can only imagine the rejection is because there is no TN return available for download and I have reported TN W-2 income. What do you recommend?

[xmasbaby0]

When you entered your W-2 you should have left boxes 15, 16, and 17 blank since TN has no state income tax.   Did you leave them blank?

[PAUL1145]

I completed returns for 2 States.. But turbotax has no  download for a Tennessee return.  Does this mean I have to send everything in on paper?  Thanks for your earlier reply.

[xmasbaby0]

@PAUL1145 

TN has no state income tax so there is nothing to send to TN.  Even the Hall Tax was repealed for TN for 2021.   

https://www.tn.gov/revenue/taxes/hall-income-tax.html

https://ttlc.intuit.com/questions/1900608-how-do-i-delete-my-state-return-in-turbotax-online

If you paid for a TN return you need to contact customer support for a billing adjustment.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number