e-file fed return

3 replies
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turbo tax updates don't work; I've tried all afternoon and all night and it still says :"installing updates but nothing happens . I'ev also tried re-booting many times; still nothing. what's next?

KathrynG3

Alumni - Intuit

It depends. It may be worth downloading onto a different device to proceed, particularly if the device you are using is not newer.

Here are some other tips, in case they cover additional options not already tried.

TurboTax Desktop: Do a manual update.
Please check that your device meets system requirements.
Help with Windows Updating Issues.
Download TurboTax State (Windows)
Download TurboTax State (Mac)

Here are some tips for installation to verify what has been done or for help if you do choose to download on another device:

In TurboTax Desktop:

First, click these links for troubleshooting the installation.

If you are still experiencing unexpected results, please call in to TurboTax - click the link for your call-in options - and tell them you were given this message from the TurboTax Employee Experts in Community for the Call Center Team:

your program is not updating.
This is a known issue.
The solution is for the call center pro's to push you
- first the federal software, and
- then the state.

Everything will work after the new download.

branonsrAuthor

Level 2

thanks for the badge....but what I need is how to make my efile transmit.....each time I click transmit I get a window to update forms, but it will not update. PLEASE HELP!!!