e-File failed from Deskto version

[shenanigan911]

When taking the final step to submit my state and federal returns...

Your transmission didn't go through

Transmission failed: Your request was not understood by the e-filing service.  - Invalid XML. cvc-complex-type.2.4.a: Invalid content was found starting with element 'legalName'. One of '{filter]' is expected.. Please verify that your application program is up-to-date.

Looks like we've had a technical hiccup.

Try e-filing again.  If that doesn't work, you can print your return and file by mail.

I tried e-filing again. I updated and tried e-filing again.  I consulted the forums here and saw a similar issue from someone last year that suggested changing the AGI to be $0.  Tried that, failed again.  So now I will end up having to print and file my return via USPS - after having paid for the e-filing. After printing for manual filing, I get a message telling me that I've paid to e-file and I should return and e-file later. There appears to be no way, other than this forum, to contact support so I am at a loss.

[CatinaT1]

You may need to do a manual update. 

Try clearing your Cache and Cookies and then try this link instructions.

[shenanigan911]

Cache and cookies are for browsers, as I understand it and the link you provided is for Windows and I am using the Mac Desktop version of Home and Business.

[DaveF1006]

Here are some things you can check.

Sounds like there may have been problems in the install.  Here are some things to consider.

• Make sure your computer meets the minimum system requirements.
• Verify that you have administrator rights.
• Turn off file sharing by going to the Apple Menu > System Preferences > Sharing. Then, uncheck all options under the Services tab. This will stop your computer from sharing any files.
• If needed, remove and reinstall TurboTax for Mac.
• Allow cookies and pop-up windows.
• If you’re asked to grant access to your confidential information, enter your Mac password and select Always Allow.
• From the Apple menu, choose System Preferences > Security & Privacy > General.
  • Select the Lock to make changes.
  • Then select the App store and identify developers under Allow applications downloaded from (if you're unable to choose it, select the lock icon and enter your admin password).
• Temporarily turn off your firewall and virus-detection software as well as any other program that connects to the Internet, such as email or web browsers.
  • Remember to turn your security software back on after the download is complete.

Try this steps for updating the program once the installation is complete.

• Make sure you're running the program from the Applications folder, not from a mounted virtual drive or CD (if installing tax year 2023 or a previous version).
• Wireless connections can be problematic. We recommend updating over a wired, broadband connection.
  • If you don't have access to broadband, try restarting your wireless router.
• Empty the Trash.
• Force the update to download and install.
• If you're still having problems, turn off your computer, then your router, and lastly your modem, in that order.
  • Wait a minute or two, then turn your modem back on.
  • Wait another minute, then turn your router back on.
  • Once your router is back up, turn your computer back on and try updating again.