e-file error 601ERRV:4, CustHdr_5.0 ?:? - Invalid Primary SSN

Forum|Forum|5 years ago
March 29, 2021
8 replies
32 views

Hi -
When trying to e-file, I am facing error message 601ERRV:4, CustHdr_5.0 ?:? - Invalid Primary SSN
I have cross-checked and my SSN number is correct on forms.
Has anyone else faced the same error?
Can you help.

I am looking forward avoiding a paper filling.

Thanks,
B.

Technical Help

NashayLO

Level 9

Invalid Primary SSN error message, means that there may be too many numbers, a space, or characters added. For further assistance, please contact us by phone, Customer support phone number - TurboTax

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Brice00Author

Level 2

Thanks. Tried this. Does not work.
No one faced this error message before (zero results in Google and in this community forum).
Support people on the phone have no clue about it.
I need a Tech person to debug the interface between TurboTax software and the IRS e-file structure.
Of course, I have checked at the SSN numbers 20 times in all the forms.
I am adding a screenshot below:

AkinaLO

Level 15

If you keep having issues, please mail your tax return instead.

How do I print and mail my return in TurboTax Online...

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NJ16

Level 2

I am receiving a similar error (interestingly, mine is numbered ERRV:3) and Turbo Tax has been entirely unable to figure this out, aside from admitting this is a technical issue on their side. I've called multiple times with no resolution and nobody within Turbo Tax seems familiar with this error. Have attempted to delete and re-enter info as well, no luck. I think I will have no choice but to paper file (which is significantly more challenging with no printer...). Has anyone been updated on this?