e-file email will not update. Profile correct. Has anyone else had this issue?

[user17713453341]

When I started to transmit my return online, I noticed the email was incorrect. I went to my intuit account and corrected and verified the new email. When this did not work I waited for 5 days just to give time for update. Still showing incorrect email on e-file transmittal page.

[LindaS5247]

If your email won't  update and you changed it in your Intuit sign in and security menu and saved it, you can try the following to resolve this.

• Clear your browser's cache and cookies Click here for How to clear your cache. Click here for How do I delete cookies?
• Try using a different browser such as Google Chrome, Firefox, or Edge
• If you are using a VPN disable it; VPNs and browser adblockers can interfere with updating account information.
• Use the Account Recovery Form: If you have an issue accessing your old email, fill out the Account Recovery Request Submission Form, which requires uploading a picture of your driver's license.

If this doesn't help you can contact TurboTax Customer Service using this link: Turbo Tax Customer Service.

Please return to Community if you have any additional information or questions and we would be happy to help.