If your email won't update and you changed it in your Intuit sign in and security menu and saved it, you can try the following to resolve this.
- Clear your browser's cache and cookies Click here for How to clear your cache. Click here for How do I delete cookies?
- Try using a different browser such as Google Chrome, Firefox, or Edge
- If you are using a VPN disable it; VPNs and browser adblockers can interfere with updating account information.
- Use the Account Recovery Form: If you have an issue accessing your old email, fill out the Account Recovery Request Submission Form, which requires uploading a picture of your driver's license.
If this doesn't help you can contact TurboTax Customer Service using this link: Turbo Tax Customer Service.
Please return to Community if you have any additional information or questions and we would be happy to help.
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