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During download of Deluxe 2024 I was not asked for license key. Where is that input

I purchased at Sams Club and downloaded from web,but there was not activation code screen. System went directly into gathering my data
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3 Replies
MonikaK1
Expert Alumni

During download of Deluxe 2024 I was not asked for license key. Where is that input

Please see this help article for instructions to find your license code for TurboTax Desktop depending on how you purchased it.

 

Your license code should be included in your order confirmation email if purchased on a retailer's website, or within the package if purchased in-store. Check your email or your order history. The email might have gone to a junk or spam folder. 

 

If it’s not there, please see this help article for instructions on how to contact TurboTax customer support depending on which product you are using.

 

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During download of Deluxe 2024 I was not asked for license key. Where is that input

How do I get the activatin code, I have a license code but was not prompted for it .... went through entire tax prep and when tried to submit, TT asked me to purchase the product again ... 

During download of Deluxe 2024 I was not asked for license key. Where is that input


@packer2125 wrote:

How do I get the activatin code, I have a license code but was not prompted for it .... went through entire tax prep and when tried to submit, TT asked me to purchase the product again ... 


You purchased the 2024 TurboTax desktop software to be installed on your personal computer.  But you actually accessed the TurboTax online editions instead.  The online editions do not require a license code and are separate from the desktop editions, with different features and price points.

 

See this TurboTax support FAQ for installing the TurboTax desktop software with a license code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...

 

See this TurboTax support FAQ for how to download the 2024 tax data file from the online edition to your desktop computer for use with the desktop edition you paid for - https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-turbotax-o...

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