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If you have a CD you do not need to download from turbotax. If you have problems with the CD you need to return it to Costco and get one that works.
I bought the CD from Costco too. I used the download method instead. It has more advantages over CD. Then you can also download it another computer. Once you install the CD you can't install it again like if you need to reinstall the program or install on a different computer.
There should be a card in the CD case on on the CD envelope that says how to download it and you will need the 14 or 16 digit code from it to enter.
How to download Turbo Tax instead of using the CD
And see this. How to install with a License Code
https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971
Do you want my steps?
Go to installturbotax.com
Log into my account (or create an account)
Enter Code, it didn't look like it was formatting it right but I waited
and it put the dashes in the right places
Download showed up in my Account
I first clicked on the little blue "copy code"
Then clicked on the big Window Download button
It downloaded the exe file in the bottom left (on my Chrome) then I clicked on it to start the install
Launch TurboTax
Do Updates - took a long time but it updated
But it didn't restart. Didn't restart last year either
So clicked on desktop icon to launch
When the Activation box came up I just did Ctrl+V to paste the License
Code that was still in my clipboard. It worked!
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