Does TurboTax provide support to apparent errors in their software? If so, how do I initiate a ticket?

[mead-dave]

In the Deductions & Credits section, the software tells me that I need to review the "Credit for AMT Paid in Prior Year". When I click the "Review" button for that row, I get a message saying "Congrats, you get a tax break - Alternative Minimum Tax Credit - Your $XYZ credit just saved you money on your taxes this year." There are no buttons to press other than "Done" at this point. When I press "Done", the software returns me to the previous screen, which continues to indicate that I need to review "Credit for AMT Paid in Prior Year". I don't know how to get out of this loop. It seems like a software glitch.

[LindaS5247]

To get out of this" loop" you could try logging out of the program and logging back in. You can also clear your cache and cookies.

 ‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

You may also try using another browser.

Also, make sure that all updates have been run for your TurboTax program.

Click here for information on manually updating TurboTax.

You could also try calling TurboTax Customer service: Turbo Tax Customer Service

If you have additional information or questions regarding this, please return to Community and we would be glad to help.

[mead-dave]

Thanks @LindaS5247 !

To clarify, I am using TurboTax Online and do not have any TurboTax software installed on my computer.  Therefore, the only recommended actions are to clear the cache and cookies and use a different browser, correct?  

I just cleared the cache and cookies and tried again but the issue still persists.

Regarding the browser, I am using Google Chrome Version 133.0.6943.132, which I understand is the most up to date version.  I don't have any other browsers available on my Chromebook.  Is there any concern with the browser that I have?

I will try calling Customer Service as a next step.