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My first return was rejected. It made me pay when I owed again to send it resubmit.
This same thing happened to me today. I could not send it through again until I paid what I owed to them again.
I was not charged when mine were rejected.
I was told today by a Turbo tax agent that I would have to pay again to refile after a rejection due to a drivers license problem. However, the software now won’t allow me to enter a different e-file identification method, such as my last years AGI or my state pin., so even if it was free, I can’t e-file. Do you know a way to get back the original methods to verify my identity? Then I could e-file if I wasn’t going to be charged another $25.
If your return was rejected you should log back into your account to take care of the rejection. It will guide you on how to fix the errors. You do not have to pay again.
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Once I found out I could refile without paying again, I went through the process to the end and was able to enter new state information for my signing security. Turbo Tax had not carried a corrected driver's license number over to the final signing page. I corrected that and refiled today, using both my last year's AGI and my state pin, as well as driver's license number. I am waiting to see if it is finally accepted. I am quite uphappy with the fact that one of Turbo Taxes phone agents said over and over again that I would have to pay to refile. It caused a great deal of anxiety and waste of time. If this filing isn't accepted, there is either a problem with Illinois's tax acceptance process or a problem with Turbo Tax.
Thank you for your help!
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