It's possible that you've zoomed in or zoomed out too far in your browser, to be able to access the scroll bar correctly; try pressing Ctrl+ or Ctrl - on your keyboard to see if this is your issue (on Mac, this may be Cmd+/-)
If you're on the mobile app, the above instructions would involve pinching in or out to zoom in and out, respectively.
General FAQ troubleshooting practices for issues with TurboTax Desktop:
To make sure TurboTax runs smoothly:
- Make sure your computer meets the minimum system requirements.
- Make sure you have administrator rights on your computer and TurboTax is running as administrator:
- Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, select the Run this program as administrator box and select OK.
- In the Control Panel under Internet Options, add https://*.intuit.com to Trusted Sites. Set security level to Medium.
- Turn off antivirus software and Windows Defender.
- Add TurboTax Desktop to your allowed apps in Windows Defender.
- Clean up and defragment your hard drive.
- Run Windows Update to keep your computer up-to-date.
- Update your computer's hardware drivers.
- Update your security software for firewall, virus, and spyware protection.
- Make sure you're the only user on your computer running TurboTax. If you're not, switch users and sign out of TurboTax from the other account. If you can't do that, shut down your computer and try again. (Error: 70001)
Alternative steps for Mac users.
If you use TurboTax Online, you can try these troubleshooting tips:
- Check your browser's settings. (Clear your Cache and Cookies)
- Or, Try using a different web browser to login and complete your entries.
- If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.
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