Does anyone know how to download the Turbo Tax deluxe 2019 version after purchase from Costco.com? They sent me the ESD - e-delivery number but you can't click on it?

[Vanessa A]

You would have to contact Costco customer service for help with downloading TurboTax from their site. 

[rockobuster]

Seems odd that everyone who bought the E-delivery version would then have to call customer service to get the download.   

[rjs]

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@rockobuster wrote:

Seems odd that everyone who bought the E-delivery version would then have to call customer service to get the download.   

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I'm sure that not everyone has to call. We've only had a couple of questions about it here, and I'm sure there are a lot of people buying TurboTax from Costco. The person who posted the original question might have overlooked something or misunderstood something, or maybe there was a problem with his particular purchase. But in any case, all TurboTax does is provide the product to Costco. The e-delivery to the purchaser is controlled by Costco, so anyone who does have a problem with it has to contact Costco. If there's something wrong with their e-delivery, Costco has to fix it. We can't help you with it here.

[azf2002]

I'm having the identical issue as jkchalles.  Costco issued an e-delivery tracker # but it is not an active link.  

[JohnB5677]

The most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

TurboTax Online  If you still require assistance,

you can contact us at (800) 446-8848.

TurboTax mobile app  If you still require assistance,

you can contact us at (800) 446-8848.

TurboTax CD/Download software  If you still require assistance,

you can contact us at (800) 446-8848.

[hefnawi]

I'm having an identical issue. the e-delivery tracker # is not an active link.