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sonyajane
New Member

Did not use 5 efiles but Turbo Tax said I have reached the limit.

I have filed 4 returns with efile (one of which was rejected and we had to file by mail)  The software is now saying I have used all 5 efiles? 

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2 Replies
CatinaT1
Employee Tax Expert

Did not use 5 efiles but Turbo Tax said I have reached the limit.

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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maglib
Level 10

Did not use 5 efiles but Turbo Tax said I have reached the limit.

There is a new limit of 5 e-files per license, not just per laptop.

 

You need another TT account to hold a new license.  Or you can always file by mail.

 

You would need another license installed on a computer that has never had the old license on it (I tried to delete and remove an old license and downloaded a new one and it still erred).  Possibly a full removal of old license would work but, I did not try it.

 

Take the file you have been working on sign into the new license, under HELP  on the top of your screen choose Switch product.  Here is where you assign the new license and it signs you out.  Then call up that return and save it with the new license assigned,

 

Then you need a thumb drive.  You need to copy and paste using file manager the .tax file to a thumb drive.

 

Then copy from that thumb drive to the new laptop with the new TT install on it.

 

Call it up, you now have a new license and using the new account, you should be able to e-file.

 

Yes, you will have to pay for another license or choose file by mail instead.


Sorry I am just the bearer of the news.

 

 

**I don't work for TT. Just trying to help. All the best.
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