Did anyone else get email supposedly from TurboTax w the subject line: "Important Notice: Potential issue with your 2018 tax return" then offered new return at no cost?

[maryskey]

Dear xxxx, 
 
At TurboTax we are focused on helping our customers get the maximum refund through an intuitive and accurate filing experience. Unfortunately, we found a software defect that may affect the accuracy of your 2018 tax return. Given our 100% Accurate Calculations Guarantee, we are bringing this to your attention so we can make things right and assure you get every dollar you deserve. 
 
We apologize for any inconvenience and will cover the cost of your 2018 tax return filing. Yes, this year is on us, completely FREE.  
 
The potential issue was with a small number of users when TurboTax pulled in last year’s tax data into the current year return. In some cases, a few pieces of information may be inaccurate or left out. This could affect the accuracy of your current year tax return. 
 
To ensure your 2018 tax return is accurate and you get your maximum refund, we strongly recommend that you clear your current return and start over. Please take the following steps:

• Login to your TurboTax account.
• Once logged in, click on "Take me to my Return".
• If you are on a mobile browser, not the app, click on the top-left navigation button to open the navigation menu. Otherwise, the navigation menu is already visible on the left-hand side.
• At the bottom of the left-hand navigation menu, click on "Tax Tools".
• Click on "Clear and Start Over" to get rid of your inaccurate return.
• Confirm that you would like to continue.
• Once cleared, click "Continue" to proceed with filing your 2018 taxes.

If you have additional questions or would like to speak with one of our experts live during this process, please call us at 1-8xx-59x-937x. 
 
Given the importance of accuracy, we will put a hold on your return, preventing it from being submitted to the IRS until the above steps are taken. 
 
Again, we appreciate you being a TurboTax customer, apologize for the inconvenience and hope you will take us up on our offer of a FREE return. Please use the one time service code to file your taxes for free. 
 
Service Code: xxxxxxxx 
 
 
Sincerely,

Beth Smits
Vice President, TurboTax

[TomD8 · Accepted solution]

I passed your question on to the TurboTax site monitors and I was told the email is legitimate.

[dcarlsen1950]

I received this same email, but can't locate it.  Do I need the service code to get the free filing?  If so, how do I get that code?

[campbsck]

I received the same email.  Now that I have finished up my federal and state taxes, the email has disappeared from the server? (How does that even happen)  I am trying to find information and talk to customer service to get the email resent to me...... so that I can apply the code??  I specifically signed up for specific services based on that code.....now the code disappeared.  :(

[johnnynz]

This code has a 48 hour expiration date. I entered the code after 48 hours and it didn't work. They made me pay them $500 and I couldn't get a refund. THIS IS NOT FREE!!

[botanybay2]

This appears to be a fishing scheme, I just spent 30 min on phone with Intuit and they have never heard of it.