Customer Service Messages E-file rejection reminder

[jclguy]

Received Customer Service Messages regarding E-file rejection reminder. But I don't see any rejection. Please help with what to do next.

[DawnC]

Check you e-file status, what does it say?  

[jclguy]

I clicked on efile status check and both says ACCEPTED in green.

[Heidistantnon666]

I have not been able to efile my Pennsylvania state return. First it says I cannot put Names in worksheet then it says it needs them. I just keeps doing that, I never get to file it. I paid $25.00 to file it, I have to mail it in so I would like that charge placed back on my card as I cannot use it and have n to been able to get any help with it.

[DoninGA]

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@Heidistantnon666 wrote:

I have not been able to efile my Pennsylvania state return. First it says I cannot put Names in worksheet then it says it needs them. I just keeps doing that, I never get to file it. I paid $25.00 to file it, I have to mail it in so I would like that charge placed back on my card as I cannot use it and have n to been able to get any help with it.

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You will have to contact TurboTax support for a refund of the state e-file fee.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax