Credit Card Processing Not working

[kstuhan]

Cleared all cache, cleaned computer, re-booted, tried to browsers.  Are you tech's working on fixing this problem so I can electronically file my State taxes?

[Anonymous]

Same problem - I'm trying to pay the State e-file fee of $25 and it is not taking my cc - system must be down.  Talked to 3 agents so far and none of them know  how to take payments over the phone.

[JeanneLO]

Please return to the MY INFO page in TurboTax and enter the same address as your credit or debit card you are using, go to the FILE tab to pay and make sure the credit card information matches exactly.

Please see this TurboTax FAQ for more information: Error: Your payment information cannot be authorized. Please double-check the information provided a...

@Anonymous

[Liz4339]

I have several state returns I would like to submit online processing fees of $25 each.  The "continue" button is not working.  Please help!!!!

[Rascle]

Good luck with that.  The “Experts” here will suggest the same things they always have, none of which work.  If you call them Support will have you try the same things  Then suggest you pay for it from your Refund “for an additional fee”.  This is at least 3 years now that it has been going on.  Well I only endured for 2 because I did the smart thing this year and abandoned Intuit altogether.  No more TurboTax for taxes, no more Quicken for personal, no more Quickbooks for Business.

[Rascle]

@JeanneLO  - You know that’s not going to work.  So why suggest it?  

[Rascle]

@kstuhan - It has been happening for at least 3 Years now, so I would have to say “no, they are not working on it”, and don’t care.  If they fix it then they can’t charge you “additional fees” when they force you to pay for it by deducting from your Federal Refund.  People just need to get smart, like I finally did this year, and abandon Intuit/TurboTax.  There are cheaper, just as easy to use , options “that actually work” available.

[ampm99]

Not taking my cc.  Keeps saying there's a problem 

Is it broken?

[sfratini]

The noted problem still exists as of Feb. 2022. Hard to believe that a large company cannot fix their credit card payment processing. I called yesterday and they told me to wait a few days. I've spent more time checking to see if the system has been fixed than it took to do my tax return. 

[HeatherPLO]

@sfratini

Please see the Help Article here in regards to credit card processing.  

Try this also to see if it resolves the issue:

• Log completely out of Turbo Tax. 
• Then, clear your cache and cookies within your browser and completely close out of it.  I have included the Help Articles below if you need assistance with clearing cache or cookies. 
• Re-open the browser and log back into Turbo Tax and see if this fixes the situation.  You can also try a different browser as well or "incognito mode".  
• Try "hardwiring" versus using the wi-fi when completing your filing.  

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps. 

Clear Cache

Delete Cookies

[sfratini]

I've deleted cookied, tried two different browsers and two different computers. Nothing works. 

[LindseyLO]

Assistance with processing your credit card has been provided by clicking here. 

[sfratini]

Requested a callback but was told some story about "end of month processing" and to wait several days before trying complete my return. Hard to believe a major company could function like this ... My return is completely done and I cannot file because your payment system for credit cards is down. 

[TiffanyL]

Please see the help article below for assistance with processing your credit card:

Error: "We are having trouble validating your credit card, please try again"

@sfratini

[sfratini]

The problem is not with processing my card's details. I never get to the point of entering any information about my credit card. The system hangs after I choose to pay by credit.