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Level 1

Question

Credit Card Processing Not working

Forum|Forum|5 years ago
February 14, 2021
8 replies
21 views

Cleared all cache, cleaned computer, re-booted, tried to browsers. Are you tech's working on fixing this problem so I can electronically file my State taxes?

Anonymous

Same problem - I'm trying to pay the State e-file fee of $25 and it is not taking my cc - system must be down. Talked to 3 agents so far and none of them know how to take payments over the phone.

JeanneLO

Level 14

Please return to the MY INFO page in TurboTax and enter the same address as your credit or debit card you are using, go to the FILE tab to pay and make sure the credit card information matches exactly.

Please see this TurboTax FAQ for more information: Error: Your payment information cannot be authorized. Please double-check the information provided and resubmit

@4087031

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Rascle

Level 4

@JeanneLO - You know that’s not going to work. So why suggest it?

Liz4339

Level 2

I have several state returns I would like to submit online processing fees of $25 each. The "continue" button is not working. Please help!!!!

Rascle

Level 4

Good luck with that. The “Experts” here will suggest the same things they always have, none of which work. If you call them Support will have you try the same things Then suggest you pay for it from your Refund “for an additional fee”. This is at least 3 years now that it has been going on. Well I only endured for 2 because I did the smart thing this year and abandoned Intuit altogether. No more TurboTax for taxes, no more Quicken for personal, no more Quickbooks for Business.

Rascle

Level 4

@kstuhan - It has been happening for at least 3 Years now, so I would have to say “no, they are not working on it”, and don’t care. If they fix it then they can’t charge you “additional fees” when they force you to pay for it by deducting from your Federal Refund. People just need to get smart, like I finally did this year, and abandon Intuit/TurboTax. There are cheaper, just as easy to use , options “that actually work” available.

ampm99

Level 2

Not taking my cc. Keeps saying there's a problem

Is it broken?

sfratini

Level 2

The noted problem still exists as of Feb. 2022. Hard to believe that a large company cannot fix their credit card payment processing. I called yesterday and they told me to wait a few days. I've spent more time checking to see if the system has been fixed than it took to do my tax return.

HeatherPLO

Level 14

@sfratini

Please see the Help Article here in regards to credit card processing.

Try this also to see if it resolves the issue:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation. You can also try a different browser as well or "incognito mode".
Try "hardwiring" versus using the wi-fi when completing your filing.

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

Clear Cache

Delete Cookies

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sfratini

Level 2

I've deleted cookied, tried two different browsers and two different computers. Nothing works.

crowes2009

Level 2

It directs me to this site to know if my turbo tax was bought. I bought it on Amazon.com and I have the license for it. Do I need to register my software on this site?

CarissaM

Level 15

Please follow the instructions here to download the Turbo Tax software.

Please let us know if we can assist you further. @crowes2009

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ShannonR

Level 2

HAS THIS FEATURE EVER WORKED FOR ANYONE????? I've been trying since Saturday and as of this morning, the last rep I spoke to charged me $45 for the software I already paid for and has no idea what I'm talking about with regard to the $25 fee to file in Virginia. NOW even calling I cannot get through because the system doesn't understand my problem

crowes2009

Level 2

@ links to members, content

On the credit card processing page, scroll to the bottom of page and pay as GUEST.

Greg

ShannonR

Level 2

I did thank you!!!! One of the times I did it this way it actually said it processed my credit card!! THEN IT SAID IT HIT A SNAG AGAIN. I can't make this up. 😞