credit card not working to pay for state, using desktop

[timpiker]

I'm going in circles trying to pay for the State with my credit card.  Using Desktop version.  The info should be asked for on the TurboTax program but it is not.  That's just plain stooopid.  I went to the Intuit website and put in my credit card thinking that was the reason.  Nope.  

[RobertB4444]

This is an issue that we are aware of and is being investigated.  You will be notified as soon as a fix is available.

[timpiker]

Thanks.

[JotikaT2]

Let us know if you are still having issues.  I would recommend updating your software and trying again.  

• If you are using TurboTax Desktop, please log into your program and select Online, Check for updates in the top menu.
• If you are using TurboTax Online, please log out of the program, clear your cache, and then log back in.  This should allow you to proceed with transmitting your return.

@timpiker 

[timpiker]

Still does not work.  I did update.  I did close/open and tried at least 20 times over the last 2 weeks.  I gave up yesterday, printed the MI return and put it in the mailbox and saved $25.  

[Coleyman52]

See that TurboTax is aware of this issue in early February.   Two months later and it is not resolved. Unacceptable. Should be an easy fix but apparently NOT.

[JohnB5677]

TurboTax does accept Credit Cards, 

• Payment failures may occur if:
  • The billing address entered does not exactly match the cardholder's address, 
  • Due to browser issues. 
  • Ensure you are using a U.S. billing address,
  • Remove special characters (like commas or periods) from address fields, 
  • Clear your browser's cache/cookies.