turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

zf123
New Member

Could you please help me with the Captcha issue?

How to fix the captcha issue?
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply
LindaS5247
Expert Alumni

Could you please help me with the Captcha issue?

If you are getting a CAPTCHA error that is preventing you from continuing your tax return, you should first disconnect from any VPN you may be using. 

Next, you can try clearing your browser's cache and cookies. 

Click here for How to clear your cache. 

Click here for How do I delete cookies? 

Also, ensure that cookies are enabled after doing this.

 

 Click here for How do I fix captcha issues?

 Please return to Community if you have any additional information or questions and we would be happy to help

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question