contacting a live person

[rtmiddie77]

Why is it impossible to talk to a real live representative.  Just a simple question but many pages of computer people.... Frustrating!

Rich [removed]

[email address removed]

[Vanessa A]

Clarification....What is your question?

[rtmiddie77]

federal and by extension state return keep showing as rejected due to incorrect AGI entered. Looking at the filed forms from last year, it is correct. Three times refiled, three times rejected. Assuming AGI for both myself and wife will be the same(?) verified and still rejected. Can not talk to anyone live apparently and computer is just not an option.

[xmasbaby0]

@rtmiddie77

 If it was rejected for AGI—-be aware that many 2021 returns took so long for the IRS to process that your 2021 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.