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Level 1
March 24, 2020
Question

Conflict Between 2 Installed 2019 Turbotax Programs

  • March 24, 2020
  • 5 replies
  • 16 views

Bought a 2019 Version of Turbotax for iMac from Costco. In error, bought the version which did not include the state return. Since Intuit wanted to charge me $44 for the state return, I bought another cheaper online version which included the state return. I installed the second version and moved the first version to the trash. When using the second version, Intuit still wants to charge me the $44. Obviously some code which is causing this. Where is the code to erase to stop this?

    5 replies

    VolvoGirl
    Level 15
    March 24, 2020

    Contact Customer Service
    5am-9pm Pacific Time Monday - Sunday
    https://support.turbotax.intuit.com/contact/

    What is the Turbo Tax phone number
    https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

    Critter
    Level 15
    March 24, 2020

    UNINSTALL both versions ... don't just put them  in the trash.   Then reboot the computer and then install ONLY the version you want to use. 

    March 24, 2020

    what do you mean you moved the first version to the trash?  you need to completely uninstall it.     just moving the program file and desktop icon to the trash bin doesn't uninstall it.   

    Level 2
    March 29, 2021

    How do I uninstall turbo tax Icon from the desktop and the installed program?

    Level 12
    March 30, 2021

    Please visit the TurboTax Help article below for information on how to uninstall TurboTax. For Mac please click here.

     

    Uninstall TurboTax for Windows

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