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wndslr
Level 1

Conflict Between 2 Installed 2019 Turbotax Programs

Bought a 2019 Version of Turbotax for iMac from Costco. In error, bought the version which did not include the state return. Since Intuit wanted to charge me $44 for the state return, I bought another cheaper online version which included the state return. I installed the second version and moved the first version to the trash. When using the second version, Intuit still wants to charge me the $44. Obviously some code which is causing this. Where is the code to erase to stop this?

7 Replies
VolvoGirl
Level 15

Conflict Between 2 Installed 2019 Turbotax Programs

Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Critter
Level 15

Conflict Between 2 Installed 2019 Turbotax Programs

UNINSTALL both versions ... don't just put them  in the trash.   Then reboot the computer and then install ONLY the version you want to use. 

Critter
Level 15

Conflict Between 2 Installed 2019 Turbotax Programs

 
Anonymous
Not applicable

Conflict Between 2 Installed 2019 Turbotax Programs

 
Anonymous
Not applicable

Conflict Between 2 Installed 2019 Turbotax Programs

what do you mean you moved the first version to the trash?  you need to completely uninstall it.     just moving the program file and desktop icon to the trash bin doesn't uninstall it.   

thompsong9
Returning Member

Conflict Between 2 Installed 2019 Turbotax Programs

How do I uninstall turbo tax Icon from the desktop and the installed program?

ChondelLO
Intuit Alumni

Conflict Between 2 Installed 2019 Turbotax Programs

Please visit the TurboTax Help article below for information on how to uninstall TurboTax. For Mac please click here.

 

Uninstall TurboTax for Windows

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