I am completing NY State return. On the Tax Breaks for College Tuition page, I am asked "Was an undergraduate student in 2023?" (Notice that no name was provided). When I click no, I am told that this Student doesn't qualify for Tuition Tax Breaks. Then I click on Continue, and it takes me back to the exact same page with the exact same question - I am stuck in an infinite loop. The College Tuition Qualified Expenses Optimization Worksheet seems to be the source of the problem - it has two rows filled out for my qualified children, then a third row has one box checked but the rest of the row is blank. If I manually uncheck the box, it repopulates. Help!
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An errant piece of date could be to blame. Follow these steps:
Desktop version:
Online version:
A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).
For stuck information follow these steps:
I believe you are using the desktop program so you can go into Forms mode to get the program on the right track. You don't want to override information for a filed return but sometimes you can fill in a field to get the program back on track. Once on track, you can remove the override. An override in the program will void the accuracy guarantee.
I was working with the desktop version. I think you are correct it was an errant piece of data. Unfortunately, the steps you suggested did not get at the source data. I went back and deleted many other forms until finally the data was rooted out. Thanks for the suggestions!
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