Get your taxes done using TurboTax

An errant piece of date could be to blame. Follow these steps:

Desktop version: 

1. Delete the form
2. Save your return while closing the program.
3. Update the program
4. Open
5. Enter the information again.

Online version:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

1. Delete the form/ worksheet- if possible, see How to Delete  
2. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
3. Log back into your return.
   • Enter the information again.

I believe you are using the desktop program so you can go into Forms mode to get the program on the right track. You don't want to override information for a filed return but sometimes you can fill in a field to get the program back on track. Once on track, you can remove the override. An override in the program will void the accuracy guarantee.