chat line is useless

[Chris1950]

This is my 8th year of using Turbo Tax Live Deluxe, and have found that using the chat function is useless. I tried to use the service 3 time this year with no help being given. Each time I asked different questions, I was referred to the sender of the tax form (in this case Social Security, Defense Finance Accounting Service) to receive information about what to fill in the Turbo Tax form with or I was told the block to fill in that did not exit. End the end, I ended up reviewing the Turbo Tax form my self several times for a common sense solution for information or looking up information in the IRS tax guide. I will not be paying for this service next year.  

[DoninGA]

This is your only post on this TurboTax community forum with your current User ID.