CD Download failed and doesn't allow me to retry

[jdhlion]

I attempted to download Turbo Tax 2021 from a CD I bought.  It stopped a minute into downloading and said it had encountered an error.  The next time I tried to download (and every time after that) I get the message:

"The process cannot access the file because another process has locked a portion of the file"

Any idea how to get the software downloaded?

[MichelleLO]

Please see the below TurboTax help articles to assist you with troubleshooting this error. 

• Troubleshoot installation and running TurboTax for Windows; or
• TurboTax for Mac installation troubleshooter

If the issue persists, please reach out to TurboTax Customer Support. 

What is the TurboTax phone number?