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Capitalism at its finest

This is increasingly the pattern with software development. They are so pressured to get a new version out that they don't fully test to make sure everything works. If TT would hire appropriate staff to THOROUGHLY test their software, stupid issues like this would be avoided. But why should they when they make more profit allowing the customer to do their testing for them after it is deployed for use. The same financial model has taken hold throughout the customer service industry, replacing more responsive live customer service reps with endless phone trees, FAQs, and AI based "support". This increases profits for the company by externalizing expenses associated with getting the product to actually work. 

 

 

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