Cannot Transmit - Software needs updating, but it has already been updated.

Forum|Forum|1 year ago
February 16, 2025
1 reply
0 views

Attempting to transmit my files to fed and state (CA), but I keep getting the same message:

"FAILED_VALIDATION. There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the Online menu and select Check for Updates."

I did as instructed, but it did not fix my problem. I also saved my file and re-started the application. Still no success.

Of course, I've already paid the state transmission fee of $25 (rather than the promised $20) and now I can't transmit.

Any help would be appreciated.

Not A Product Question

BrittanyS

Level 12

Sometime the online update doesn't work and you need to do a manual update. Try these steps and if it doesn't work then let me know:

If you're having trouble updating your TurboTax 2024 for Windows Individual software using the "Check for Updates" method, here are instructions for how you can get the latest federal program update:

Close TurboTax and all other programs except this browser window.
Select this link to download the 319 MB update.
Save the update file to your Windows desktop.
Double-click the update file w_perrelsuperpatch... on your desktop to install the manual update.

We don't offer manual updates for TurboTax state software. If you need to update your state, here are your options.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"