Cannot print and save pdf file - Turbotax Premier 2024

[Sam194]

Turbo Tax Premier 2024 doesn't save any pdf or print as of 2/26/2025. Saw an earlier post from 2/2/25 that had the same issue. How has it been resolved? Also there is no issue with my printer and/or computer. Other printing tasks have no issues. 

[SteamTrain]

Before anyone can "Maybe" help.

You need to tell us what software AND what computer system you are using

1)  "Desktop" installed software...or "Online" browser-based software?

2)  MAC or Windows computer?

___________________

Certainly, I've had no problems with the Windows Desktop software (Premier version).

[Sam194]

Online browser version and MAC computer. Please note that there was a workaround suggested in the forum (somewhat detailed process described) that did work and I'm done. Thank you. However, Turbotax (which I have used for over 15 years) needs to do a better job of coding something as basic as the Print program - unacceptable to have this type of an issue, which obviously is a nagging one for many others also.

[MonikaK1]

An investigation has been opened on this issue. We are working to resolve it. 

[tjpsnj]

Mine is Win10 OS on an overbuilt system.  The problem is in TurboTax2024.

After about 5 minutes the (not responding) flickered and a save as window opened behind other windows on the desktop.   Traffic in the resource monitor was Turbotax reaching out on the internet.  Turbotax is installed local as to avoid cloud use, but it looks like Intuit is grabbing the info anyway.

Also noted the text in the save as window was a different font than normal and tiny.  So small it is almost unreadable.  

[SNOWIII]

I have a Mac and cannot save to .pdf...  The system just fails...  When will this be fixed and will I be notified of the fix?

[JrzH]

I have the same problem and I am using desktop version for Mac 

[DawnC]

The experience you described has been reported and is currently being addressed by the development team. @tjpsnj 

@SNOWIII      @JrzH 

[karagust]

still not working! when will this issue be resolved? This is a basic system function,  Makes one wonder what other errors are in this program.

[MonikaK1]

The issue was reported as fixed within the last couple of days. There was recently a large update to TurboTax Desktop. Be sure to download and install updates.

See this help article for more information.

@karagust 

[mob3]

I can't  print, share or make it a PDF , so in essence it's useless to me. I need a work around to solve this basic issues. Poor software 

[musicman0729]

I just installed all the updates, still cannot print or save the PDFs! Please help.

@MonikaK1 

[karagust]

dear 'expert' 

The update did NOT fix the issue.  Please ask another TT expert to fix it. 

This is a major issue with your program. 

thanks

[VictoriaD75]

Are you using a Mac? There is a known issue with creating PDF documents. Please see the link below.

Why am I not able to Save to PDF on TurboTax Desktop Mac?

[rick_2_0]

I had this problem on the my Mac (VenturaOS, Intel Chip) with the Desktop Premier version.  
This workaround worked for me.

Instructions:

On the TurboTax menu, goto File > Save to PDF...

wait a few seconds to process then use the default or rename the > Save As:

use the default (it is where you saved your TurboTax .tax2024 file or choose a desired file location > Where:

> Save

Now, that it is saved and if so desired you can open the pdf file using another app and print it.

That's it!