Cannot log into my turbotax account
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shamraja
Returning Member

Cannot log into my turbotax account

I am  having a problem to log into my Turbotax account. Though I entered my correct ID and Password, It is not letting me in. I  am really disappointed. Please help

3 Replies
VictoriaD75
Employee Tax Expert

Cannot log into my turbotax account

We can help you recover your User ID or password with the information provided below:

 

If you need help getting your TurboTax Online User ID or password, go to our account recovery page and follow the instructions.

 

For more detailed information, go to Forgot your TurboTax User ID or password?

 

If you have changed your email address and can no longer access the email you used to sign up for TurboTax, you can submit a request to change your email here.

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USNRPH
New Member

Cannot log into my turbotax account

Left account open waiting for additional information. Now cannot log into account. Grey “mouse wheel” that never stops.  How to log in to finish and file taxes.

‘thanks.

HeatherPLO
Employee TurboTax Specialist

Cannot log into my turbotax account

Try this and see if this clears the issue for you.  Please log completely out of TurboTax.  Then, in your browser, please clear your cache and delete your cookies.  After this, close completely out of the browser.  Re-open everything including logging back into TurboTax.  Also, you can try completing your return in a different browser as well.  


For further instructions on how to clear cache and delete cookies, please see the links below:


Clear Cache

Delete Cookies

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