Cannot Edit CapitalLoss Carryover

[T2P57]

Accidentally entered wrong info for capital loss carry over. Since i did not file taxes in 2023 my capital loss carryover should be 0$. TurboTax will not allow me to adjust the capital loss carryover back to 0$ now without me paying for Premium. There is no reason for me to have to pay for premium since i am not using the capital loss carryover and I only have disability income this year.

I have tried editing this to 0$ by upgrading to premium then doing a clear and restart so I can go back to free version but the incorrect capital loss carryover that I accidentally entered for 2023 does not clear.

There is clearly a glitch in your software here. How do I resolve? Thank you

[T2P57]

2 days no response and no way to talk to customer support via phone? I have always used TurboTax to do my taxes but It seems it may be time to explore alternatives if no one can help me resolve this issue.

[ThomasM125]

You should be able to delete the capital loss carryover amount in the Wages and Income section, then Investment Income, then Capital Loss Carryover:

[T2P57]

It can only be deleted if I pay 200$ for premium.. won’t allow me to delete or remove it in free version.. definitely a glitch in the software I’ve tried it a dozen times 

[T2P57]

It literally asks me if I filed taxes in 2023 to which I say NO.. if my answer is no then it shouldn’t even allow for me to enter a 2023 capital loss carryover 

[ThomasM125]

If you use the help option on your screen to talk with an agent they can probably remedy the situation for you.

[T2P57]

I tried that it wanted me to pay money to talk to a live agent. I do not need tax advice I just need you guys to fix bug in your software. I don’t see why I should have to pay for that.