Cannot access 2025 TurboTax download

I have d/l TurboTax 2025, have Windows 11. I cannot access the download. I have shut off both virus scans, tried right click on "run as administrator", tried everything that I have seen posted to solve the issue. Nothing worked. It comes up with a TurboTax error that says "looks like we've run into an error". I paid for the d/l, but wound up doing the taxes online (I haven't filed them yet). My delimma...I don't want to have to pay for TurboTax twice. Anyone have any suggestions?

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