Cancel Order

Forum|Forum|1 year ago
March 25, 2025
2 replies
8 views

I paid for a desktop download and realized that it had already auto renewed for the same product. I am looking to cancel the new purchase just made. Order number QSTCA268794864

Also, there should be an easier way to handle this.

TurboTax Business Windows

JohnB5677

Level 15

For installation and software issues you can contact the TurboTax Support Phone Number

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wosazeAuthor

Level 2

Thank you for the feedback. However, this is very inefficient. Im not sure why I have to CALL in to do something that should be completely handled online. Furthermore, to get someone on the phone that cannot even help me.

CatinaT1

Level 15

In the community we do not have access to accounts or your information. This must be handled by Customer Service.

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Keyshia20

Level 2

My computer can not run this program.

xmasbaby0

Level 15

@Keyshia20

To cancel Advantage account
https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

If you get charged for the Desktop program but can't install it, Turbo Tax has a special offer to move to the Online version. See info at the bottom of this Windows 10 End of Life article……
https://ttlc.intuit.com/community/articles/community-news-announcements/turbotax-windows-10-desktop-...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**