Cancel Order

[wosaze]

I paid for a desktop download and realized that it had already auto renewed for the same product.  I am looking to cancel the new purchase just made.  Order number QSTCA268794864  

Also, there should be an easier way to handle this. 

[JohnB5677]

For installation and software issues you can contact the TurboTax Support Phone Number

[wosaze]

Thank you for the feedback.  However, this is very inefficient.  Im not sure why I have to CALL in to do something that should be completely handled online.  Furthermore, to get someone on the phone that cannot even help me. 

[CatinaT1]

In the community we do not have access to accounts or your information. This must be handled by Customer Service.

[wosaze]

I understand that now.  However, there are no links to contact them directly via email or phone.   The receipt on my purchase sends the consumer here to the community to deal with questions.  As I mentioned, its highly inefficient to the consumer to get help in this manner. It may be great for handling software questions, but not business charges and corrective issues.