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Can you help me get in to my old account ?

1 Reply
Level 15

Can you help me get in to my old account ?

This is a user to user forum, no one here can access your account.  Maybe the following will help:

Forgot your TurboTax Online User ID or password?
If not, then you can contact TurboTax support for help in accessing your account.

In TurboTax Online: 

  1. Sign in to your account (if you haven't already). This helps us provide more personalized answers and help options for you.
  2. Now select Help in the upper-right corner.
  3. Select Contact us at the bottom.
  4. Enter your question, select Continue and then:
  • Post it to our community 24/7 and get an answer from a tax expert, other specialist or customer like yourself; or 
  • Talk one-on-one: Follow the instructions to call us, get a callback, or schedule a call (options vary depending on your question).
  • Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

In TurboTax CD/Download: Go here for one-on-one help from a live TurboTax Expert, CPA, or Specialist.

We're here from 5am to 5pm Pacific, closed April 21 (Easter Sunday). 

For answers to questions often asked by Free Edition customers, go here.

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